Grievance and Redressal Cell

Composition of Cell:

Co-Ordinator – Mr. Tulsi Rabidas. (Asstt. Prof. Assamese)

Members -

1. Mr. Mainul Hoque. (Asstt. Prof. Economics)
2. Mr. Mrinal Kanti Roy Sarkar. (Asstt. Prof. Sanskrit)
3. Mr. Mazibar Rahaman. (Asstt. Prof. Political Science)
4. Mr. Azizul Hoque. (Asstt. Prof. Philosophy)
5. Mrs. Mala Mazumder.(Asstt. Prof. Assamese)
6. Mr. Ashraful Hussain. (Asstt. Prof. English)

Aim:

         The Grievance & Redressal Cell aims to look into the complaints given by students and redress it as per requirement. The grievance may be academic or non-academic matter within the College Campus.

Objectives:

1. Encouraging the students to express their grievances/problems freely and frankly.
2. Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules should be urgently brought to the notice of the Principal.
3. To identify wrongs in the design and administration of various products and to seek solution of this.
4. To enlighten the students on their duties and responsibilities to access benefits due under the policies.

Scope of Grievance:

The students may lodge any academic and non-academic problems related to :-

1. Admission, Certificate issue, Examination and Scholarshipmatter etc.
2. Payment for various items within the College Campus.
3. Certain misgivings about condition of Sanitation, Victimization by teachers and any other offensive activity.

Rules and Policy:

1. Zero Tolerance for any type of violence, sexism, racism, homophobia or general prejudice practiced within the college campus.
2. Any offensive incident occurred within the college campus will be treated as grievance.
3. The person who faced any kind of offence within the campus can lodge complain in the complain box.
4. The complain box is checked every day after 4 P.M.
5. The principal forwards the complain letter to the specific cell for necessary action.
6. The co-ordinator of the cell will arrange a meeting to address the grievance within 3 days.
7. The cell will look into the complaints lodged by any students and judge its merit.
8. Every grievance shall be disposed off within a period of 15 days of its receipt.
9. A final reply from the grievance cell should be sent to the complainant as well as to the principal containing details of resolution taken in the meeting.
10. The cell will call the petitioner and the opposite party to attend before the cell to clarify the statements.
11. After hearing the statements of both parties the cells will take decision.
12. If any party is not satisfied of the decision he/she is allowed to visit the G.B of the college.
13. The G.B will take utmost care for the solution of the complaint.
14. If the complainant is still not satisfied, he/she is allowed to take the path of law.